Can’t upload models

Can’t upload models

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    • January 4, 2021 at 5:53 am #662
      Emmanuel
      Participant

      I’ve been trying to upload some 3D animations, but it always fail.

      I reduced the components and the materials of the 3D model, but I still have the same problem.

    • January 4, 2021 at 6:58 am #664
      Emmanuel
      Participant

      Here is a screenshot of the error

    • January 4, 2021 at 8:18 am #665
      Community
      Keymaster

      Hello Emmanuel –

      I’m sorry that you are having issues with uploading the model files.

      Are you able to send the model files to manifestsupport@taqtile.com

      and I can take a look?

       

      I would also be interested in seeing the details when the model fails. You can expand that when you click on “Show Details”

       

      Can you please send those things along to me at the email listed above and I will take a deeper dive into what might be happening?

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