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March 23, 2022 at 2:20 pm
#2721

Participant
Hi Tony,
It sounds like the 3D Model is impacting the performance of the device which often indicates the model is too large – perhaps there are too many poly’s or the textures are too large. The best way to check is to first refer to the 3D Model specifications in this article.
https://experts.taqtile.com/knowledgebase/using-3d-models-in-manifest/
If you do not see any obvious issues with your model based on the recommended specifications – please reach out to manifestsupport@taqtile.com and we can troubleshoot with you directly.
– Maureen