Reply To: Issues viewing 3D model on Hololens 2

[Maureen]

Hi Tony,

It sounds like the 3D Model is impacting the performance of the device which often indicates the model is too large – perhaps there are too many poly’s or the textures are too large. The best way to check is to first refer to the 3D Model specifications in this article.

https://experts.taqtile.com/knowledgebase/using-3d-models-in-manifest/

If you do not see any obvious issues with your model based on the recommended specifications – please reach out to manifestsupport@taqtile.com and we can troubleshoot with you directly.

 

– Maureen