Manifest Connect Frequently Asked Questions 

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Manifest Connect is the communication and collaboration component of Manifest.  Built on the industry standard WebRTC server technology, Manifest Connect enables real-time and asynchronous collaboration, communication, and remote guidance among frontline workers. Jobs are done faster and more accurately when workers can get help from experts whenever and wherever they need it.  

How does Manifest Connect work? 

The Manifest Connect component within Manifest allows users to connect with one another while using Manifest.  The Manifest Connect capabilities include the ability to text and video chat between workers and devices.  Additional features include being able to share a video, share a file and share a job with another user.  Manifest also enables remote experts to guide and direct workers using 3D objects.  This functionality is enabled with every Manifest license and works with all Manifest-supported devices, including a web browser. 

For a more detailed overview of Manifest Connect, please review this article

What are the bandwidth requirements for Manifest Connect? 

A reliable network connection with enough bandwidth for all team members using Manifest Connect is fundamental to a good experience.  The bandwidth required to use Manifest Connect is like the amount required for other apps using WebRTC such as Microsoft Teams and Zoom. A single audio/video stream consumes about 500kbps while a 2-way stream consumes about 1-1.5Mbs. The upper range of 1.5Mbps is required for video resolution of HD 1080P at 30fps.  

What is the resolution of the Manifest Connect video display on head mounted devices? 

The default resolution of the Manifest Connect video is 540p (960×540). 

What User Role must be used to access Manifest Connect? 

All User Roles, including Viewer, have access to Manifest Connect. This functionality is built into every role and license of Manifest to enable real-time communication and collaboration among all users. 

Can a user using a head mounted device call another user using the Manifest Web Application? 

Yes! Manifest Connect enables a broad range of functionality across all supported devices, including: 

  • Real-time text chats 
  • Direct audio and video calls for 1-1 calls among workers 
  • Call initiation from a job step maker. The contact list will sort by relevant users starting with the original Author and recent Operator who’ve performed the procedure. 
  • Sharing of photos, videos, PDFs or even a job with another user 
  • Guiding of remote workers with 3d objects 

My audio isn’t working on the Manifest Web Application – what might be happening? 

Please make sure that that Audio and Video is enabled from your Chrome Browser. To Open Chrome’s Camera and Mic Settings, follow these steps: 

  • With Chrome open, click or tap the menu at the top right-hand corner 
  • Choose Settings 
  • Scroll all the way down the page and open the Advanced link 
  • Scroll to the bottom of the Privacy and Security section and choose Content Settings 
  • Choose either Camera or Microphone to access either setting 

My Connect calls won’t show incoming audio or video on the Web Portal – what might be happening?

Certain Chrome or Edge plug-ins may interfere with Connect calls if they block automatic playing of video or audio streams. If you are having issues with incoming audio and video not working, please check to see if you have a plugin that blocks playback and either disable it or allow your Taqtile Manifest web portal URL to auto-play media streams.

Do you have troubleshooting tips for connection issues using Manifest Connect? 

Yes, please check out this post on troubleshooting Manifest Connect issues

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